Returns & Refund
At Grand Carbon, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please review our return and refund policy below to understand our process.
Return Eligibility:
- Items must be returned within 6 days of the delivery date.
- Products must be unused, unwashed, and in their original packaging, with all tags intact.
- Certain items, such as clearance or final sale products, may not be eligible for returns. Please check product details for specifics.
How to Initiate a Return:
- Visit our Returns Center on the website.
- Enter your order number and email address to start your return.
- Follow the instructions to print a return label, or contact our support team for assistance.
Return Shipping:
- We offer free return shipping on eligible items.
- If a return shipping fee applies, it will be deducted from your refund amount.
Refunds:
- Once we receive your returned item, please allow 5-7 business days for inspection and processing.
- Refunds will be issued to your original payment method, and you will receive a confirmation email when your refund has been processed.
Exchanges:
- If you’d like to exchange an item, please initiate a return and place a new order for the preferred item.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 3 days of receiving the product for a replacement or full refund.
For questions or assistance, please contact our customer service team. Thank you for shopping with us!
